Faq Frequently Asked Questions
What are the shipping times for your products?
We take 2 to 3 days to process your order and then 7 to 12 working days to deliver it to you.
Do you ship all over the world?
We deliver in France in 10 to 14 days. For Belgium, Canada, United States, Australia, Iceland, UK and New Zealand delay can be extended by 5 days. In all cases a parcel tracking is sent to you after 3 days.
Where do we ship your product from?
Our offices are located in Saint-Jory, France. Our international warehouse is located in China.
Do you provide product tracking / tracking information?
Yes, wait 3 days after your order and ask us via email email@example.com
Some items are missing from my order, what's going on?
Our products are sometimes shipped separately according to your order. If this contains, for example, items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.
I received a damaged item. What can I do?
We are sorry about this. Simply send us an image of the damaged item in question to the email address:firstname.lastname@example.org and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Saint-Jory in France.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to current customs clearance or containment. You can however track your order and see where it is at any time. If you still feel that you need assistance in tracing your package or would like to inquire about it, please contact us by email at the following address:email@example.com
Do you have a refund policy?
We do our best to resolve any issues that our customers may have with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and the product (s) concerned are not on sale. . For more information, please read more about our refund policy.